IT support is something you can find with any IT provider. They will fix your IT problems as they happen. What we do differently is that we have a team of engineers who can not only work independently but are held accountable to our refined business processes, based on industry best practices. At Numa we have a state of the art ticketing system that helps us track every issue and collaborate as a team. With proper organization tickets are handled based on priority under guaranteed Service Level Agreements.
Managing and Monitoring
At Numa Networks we know how to keep your network up and running, catching potential problems before they happen. Our state of the art solution can let us know the moment you lose power, drop internet connection or have a backup failure. Our ticketing system then automatically assigns a ticket to the next available engineer so that nothing gets dropped through the cracks. Our engineers train other IT companies on how to properly setup systems to monitor and maintain networks, so why not be supported by the elite in the industry.
Not sure if your IT vendor has the big picture perspective? Our Senior engineers are assigned to accounts based on your network needs. Together you will meet with them on a quarterly basis to discuss how your current network aligns with your long term company goals and vision. We will also provide metrics and data to help you make intelligent upgrade decisions about your IT infrastructure.